You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
INFORMATION COLLECTION, USE, AND SHARING
When you visit our site, we do not collect your name, e-mail address or any other personal information unless you give it to us. We will not sell or rent this information to anyone. We will use your information to get back to you regarding the reason you contacted us. Unless you ask us not to, we may email or snail mail you to tell you about specials and new products or services.
When you use your credit card to shop at gmsh.com, rest assured that the transaction is secure. Our servers use Secure Socket Layer (SSL), an advanced encryption technology. This technology safeguards your personal information and guarantees privacy. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) have access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.